Privacy Policy

1. Introduction

BestCutPro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BestCutPro software plugin for Adobe Premiere Pro.

By installing or using BestCutPro, you consent to the data practices described in this policy.

2. Information We Collect

a. Information You Provide Directly:

• License keys and activation data
• Email address (for license activation and support)
• Feedback and bug reports submitted through the plugin
• Payment information (processed through LemonSqueezy, our payment provider)

b. Automatically Collected Information:

• Software version and plugin usage statistics
• Operating system and Adobe Premiere Pro version
• Error logs and diagnostic data (only when you submit a bug report)
• Anonymous usage analytics (no personal video content is ever transmitted)

3. How We Use Your Information

We use the collected information to:

• Activate and manage your software license
• Provide technical support and respond to your inquiries
• Improve BestCutPro by analyzing usage patterns and error reports
• Process payments and deliver your purchase
• Send important updates about the software (you can opt out at any time)

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• License data: Retained as long as your license is active
• Feedback and bug reports: Retained for 2 years for support purposes
• Anonymous analytics: Retained for 12 months in aggregate form

5. Data Sharing

We do not sell your personal information. We may share data with:

• Payment Processors: LemonSqueezy (for processing purchases) - their privacy policy applies to payment data
• License Management: FastSpring and Gumroad (if you purchased through these platforms)
• Support Tools: Our internal ticketing system for managing support requests
• Legal Requirements: When required by law or to protect our legal rights

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted transmission (TLS/SSL) for all data transfer
• Secure storage with access controls
• Regular security reviews and updates

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (where applicable)
• Objection: Object to certain processing activities
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at support@bestcutpro.com.

8. Cookies and Tracking

BestCutPro does not use cookies. Our website may use:

• Google Analytics (anonymous, aggregated data only)
• Google Ads tracking (for marketing purposes)

9. Children's Privacy

BestCutPro is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be transferred and processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: